FREQUENTLY ASKED QUESTIONS

How do I search for products?

Search for products by entering the product name or a keyword in the search bar at the top of any page. Try entering a general description. The more keywords you use, the fewer products you will get in the results page. When you find a product you are interested in, simply click on the product name or the product image for more details.

How are shipping costs calculated?

Shipping costs are calculated according to the shipping method (air, sea or land) and the weight/volume of the product. Different shipping companies have different rates, so it is best to check and compare which one is the most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is buyer protection?

Buyer Protection is a set of guarantees that allows buyers to purchase with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time frame promised by the seller.
  • The item you received was not as described.
  • The item you received that was guaranteed to be genuine was a fake.
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